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FAQ


How are Shupeas sized? 

Ten Tiny Toes is a reseller of Shupeas. Shupeas introduces an innovative expandable design that allows for a customized fit. Hence, Shupeas are one-sized and will fit most 0-18 months. Thanks to Shupeas, this is a dream come true for most wonderful parents today!
 
 

What's so different about Shupeas? 

Shupeas is the first to introduce expandable and adjustable baby shoes. The innovative design and with the use of high-quality materials (100% leather for Shupeas Original and non-leather for Shupeas Too) promotes good balance and healthy foot development for your previous little ones.
 
The adjustable ankle Velcro straps guarrantees never to leave elastic marks around the ankles, unlike most other shoes. Shupeas also have non-slip suede soles. All these wonderful features makes Shupeas great for indoor and light outdoor use. Shupeas conforms to U.S.A national safety standards and regulations.
 
 

What about the materials?

Your child’s safety is our greatest concern. All Shupeas products are made with non-toxic and child safe materials that are CPSIA and EU-REACH compliant. Our shoe boxes are made from 100% recycled paper.

 

What if the package arrives damaged? 

Do not accept or sign for your package, if it arrives damaged or has been tampered with. Please notify us at sales@tentinytoes.com.sg within a day of receiving a damaged packaged.  
 
 

What if the package arrives incorrect? 

Do not accept or sign for your package, if the product delivered to you is different from your order. Please notify us at sales@tentinytoes.com.sg within a day of receiving an incorrect package.
 
 

How do I go about returning my defective item?

Should you receive a faulty product, please email us at sales@tentinytoes.com.sg within 7 days from the receipt of product to request exchange. Ten Tiny Toes will guide you on the procedures to mail the item back to us.
 
We only accept returned items in its original purchase condition (unwashed and unworn) with all attached tags and packaging for exchange accompanied by the original sales slip. 
 
Once we have received your defective item for exchange, we will send an acknowledgement receipt via email. Please allow us 7 business days from date of acknowledgment receipt to process the exchange. Please note that additional shipping charges may apply for shipping you the replacement product. 
 
Returned items are customer’s responsibility until received by Ten Tiny Toes. For this reason, we highly recommend using a tracked shipping method. Should the reason for needing to return an item be an error on the part of Ten Tiny Toes, we will gladly refund shipping charges.